Patient Information

If you have routine questions that are not answered on this website, please call our office during office hours at 901-755-8300.

No question is unimportant!! There are many common questions that parents ask, and this website was designed to assist you in answering some of those questions.

The voice mail at our office at 901-755-8300 is for after-hours EMERGENCIES. You should NOT page us after hours for 1.diaper rash, 2. prescription refills, 3.constipation, or 4. issues that have been going on for several weeks (not acute). Please remember that access to us after hours is a privilege. Please do not abuse the emergency line. If after hours is used, the patient must make an appointment to be seen the next business day.

Please call the office and make an appointment for ALL office visits; we discourage walk-ins. Check-ups should be made several weeks in advance. Sick visits are always accepted but please call for a scheduled appointment.

If your insurance company requires a referral for any reason, please call the office well in advance of that appointment (at least 48 hours).

If your insurance carrier changes, please inform our office immediately. Please do no wait until the next scheduled appointment.

Do not forget to add your new baby to your insurance plan before the baby is one month old. Please call the toll free number on your insurance card to verify that your child has been added to the plan after the baby is 30 days old. Also, check to see that the baby's effective date is his/her birthday.

If your phone number and/or mailing address changes, please inform our office immediately.

If your child is on prescription medication for attention deficit/hyperactivity disorder (ADHD), always call the office 24 hours in advance for a HANDWRITTEN refill prescription. Remember that these children need annual physical exams (height, weight, blood pressure checks) as well as annual blood work (blood counts and liver function testing). This policy is strictly enforced.

Failure to cancel your appointment will result in a $50 no-show charge.

If you are greater than fifteen minutes late for your appointment, we reserve the right to reschedule your visit. Punctuality is the key to running our office so efficiently.

If your child is admitted to LeBonheur Downtown, the pediatric hospitalist will see you while inpatient. If you delver at Baptist Women's or if your child is admitted to the Baptist Hospital, the Baptist pediatric hospitalist will see you while inpatient, and we will see you 1-2 days post discharge.